Refunds & Cancellation

Go to the Premium page in the app → "Manage or cancel subscription" → cancel. That's it. Or email billing@wordrealm.co.uk and we'll do it for you.

• You keep full access until the end of the period you've already paid for. The app shows you that exact date.
• You will not be charged again.
• After that date you go back to the free plan. Nothing your child earned is deleted — progress, mastered words, Realm Coins and everything bought with them all stay exactly where they are.
• The 14-day free trial takes no card, so there is nothing to cancel and nothing is charged when it ends.

Only want the one year? Cancel the moment you've paid. You keep the full 12 months you bought and no further charge is ever taken — nothing to remember, nothing to come back for.

Within 14 days of a payment: full refund, no reason needed. That applies to every plan. Email billing@wordrealm.co.uk.

After 14 days: we don't refund part-used periods. You keep access until the end of what you've paid for, and it then stops.

If something is genuinely wrong with the service — it isn't working, or isn't as described — your legal rights under the Consumer Rights Act 2015 apply whatever the date, and we'll put it right, reduce the price or refund you as appropriate. Email hello@wordrealm.co.uk and tell us what's happened.

Refunds go back to the card you paid with. We'll process it within 5 working days of agreeing it, and always within 14 days. Your bank may then take a few days more to show it.

• billing@wordrealm.co.uk for anything about money.
• hello@wordrealm.co.uk for anything else.

Wordrealm Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.